Shipping policy

Shipping Policy - Solution Science

 

1. Shipping Zones:

• Nairobi: Deliveries within Nairobi.
• Outside Nairobi: Deliveries to all other locations in Kenya.

2. Shipping Methods:

• We use reliable courier services.

3. Shipping Costs:

• Shipping costs are calculated based on the delivery zone, package dimensions and package weight.
• Costs are negotiated at point of sale
• Cash on Delivery (COD) may incur extra fees.

4. Delivery Timeframes:

• Nairobi: Same day
• Outside Nairobi: 0-2 Days
• Delivery times are estimates and may vary.

5. Delivery Confirmation:

• Signature required upon delivery.

6. Damaged/Lost Shipments:

• Report damages immediately to +254728661660 with photos.
• We will resolve lost shipments.

7. Address Accuracy:

• Provide accurate delivery addresses. We are not responsible for delivery failures due to incorrect addresses.

8. Contact:

• +247728661660 for inquiries.